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Shipping Terms & FAQ

SHIPPING

Where does Dr Roebuck’s ship?

Dr Roebuck’s currently ships within the United States and Canada. All international customers are responsible for paying their own VATs and duties. 

FREE SHIPPING ON ALL ORDERS IN THE CONTINENTAL US 

When will my order ship?

Each package is picked and packed just for you, and most ship within 1-2 business days of placing your order. During the holiday rush, please allow for up to 4 days of processing. Once your order has shipped, you will receive an email confirmation from us (get excited!)

How can I track my order?

Log in to your account, and click on the order number in ‘Order History’ to check order status and tracking information.

Can I change my shipping address?

Please reach out to us at info@drroebucks.com.au if you need to make any changes to your order, though we cannot guarantee these changes.

Please note that we are unable to ship Express FedEx packages to P.O Boxes.

I didn’t receive my package?

If you did not receive your order, please reach us at info@drroebucks.com.au as soon as possible for assistance.

I have another question!

Need help with anything else? We’re here for you, email at info@drroebucks.com.au or send us a message on Facebook or Instagram with any questions or concerns.

RETURNS + EXCHANGES

Please see our Returns Page

FAQ

Where can I buy Dr Roebuck's in stores?

You can purchase Dr Roebuck's from Shoppers Drug Mart (Canada), Ulta Beauty (US), John Lewis (UK) and Revolve

Reach out to info@drroebucks.com.au for more locations near you.

How do I become a retailer or business partner?

For more information on how to become a retailer or partner, contact info@drroebucks.com.au 

Will Dr Roebuck’s work for my skin type?

Our products are developed with love for the most sensitive of skin - we are dermatologically tested, hypoallergenic, paraben free, gluten free, sulfate and silicone free. Always try a test patch before introducing a new product into your routine. 

When do your products expire?

Our products feature natural ingredients, which do expire, and we recommend you use our products within 6 months of opening. 

Is Dr Roebuck’s vegan, cruelty free, gluten free?

Dr Roebuck’s is proud to never test our products or ingredients on animals. Our products are gluten free and vegan, with the exception of our Tama Healing Mask–which is made with Sustainably Sourced Manuka Honey for it's healing properties. 

Can I use Dr Roebuck’s products while I’m pregnant?

Our products are safe to use during pregnancy or nursing. However, we always recommend speaking with your doctor to determine which products would be most beneficial for you during your pregnancy. As always, try a patch test before introducing any new products into your skincare routine.

Can I use Dr Roebuck’s products with my allergy?

While a range of Dr Roebuck's products are dermatologically-tested, allergens can vary from person to person - so we always recommend consulting with your doctor to determine which products are suitable for you. As always, try a patch test before introducing any new products into your skincare routine.